If you are not completely satisfied with Hanging on Hope, you can cancel your subscription and discontinue your monthly payments at any time.
In order to cancel before you are renewed for the next shipment, you need to cancel or contact us prior to the renewal date, on the 15th of the prior month. Email firstname.lastname@example.org or login to your account and click on cancel.
If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the 20th of the prior month to be eligible for a refund.
If you do not cancel prior to the 20th day of the prior calendar month, you cannot be refunded for the next month’s shipment.
We do not offer refunds on boxes that have already been shipped. This subscription is a surprise box so that is a risk you are agreeing to when you subscribe.
If you don’t like the box contents, it is the perfect opportunity to gift some of the items to your friends and family. But make sure you cancel your auto-renewal so you aren’t stuck with another shipment that’s not a good fit for you.
For more info, please see our terms of service.